Return Policy
We are able to accept returns no later than 30 days after the purchase date of an item. You are required to contact us first for a RMA number prior to returning or exchanging items. Returns without a RMA number may be refused. The items must be received by us in the same unused, unopened condition they were sent in.
All returns require a Return Authorization (RA) #. Please email sales@carampsonline.com to request a Return Authorization. Please make sure to write the RA# clearly on the outside of the outer carton.
RMA numbers will expire 14 days after they have been issued. Returns that have not been shipped within this time period may be refused. If for any reason your item did not fit your vehicle, please contact us to receive the correct part.
If the item has been unclaimed or refused and sent back to us you will be contacted for an updated address. If a refund is requested you will be refunded minus any and all shipping charges incurred.
We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
We cannot accept returns on items that have been used, installed, abused or broken. All items will be fully tested and inspected before determining a refund. Items that have been opened or are not returned in the original packaging will not be accepted and will be returned to the sender, or will be assessed a restocking fee not to exceed 50% of the purchase price.
All return shipping costs are the buyer’s responsibility. We do not reimburse for any costs accumulated for the return shipping of an item. You can anticipate any refund amounts to be deposited in your account within 3-5 days after we have received the item. This will allow for inspection and testing of item for return approval.
Non Returnable Products
  • Custom-cut cable / wire, carpet, grill cloth, and tubing (samples are available upon request in order to evaluate for proper application. Shipping charges apply)
  • Special order items/quantities
  • Products with visible signs of use such as mounting marks*, scratches, solder, sealing caulk, dirt, sawdust or other debris/residue, extreme odors such as cigarette smoke
  • Speakers with a burned voice coil are not returnable for exchange, repair, refund, or credit, as this is not covered by its warranty. No exceptions. Distinct burn odor and/or discolored/black spider around base of cone are characteristic of a burned voice coil.
Warrenty - Defective Merchandise
Limited Warranty – All new products in the catalog, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from date of shipment. No purchase order or verbal advice shall alter this. Warranties are shown on each product detail page.
Disclaimer – There are no other warranties, either express or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective or improper use of, products.
Remedy – We will at our election, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship, or issue a full or pro-rated refund/store credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.
Some products are warranted thru the manufacturer and may require return shipment, postage paid, directly to the manufacturer. See detailed warranty instructions for each product on the product page at our website.
All defective returns are evaluated upon receipt. We do not refund products deemed defective as a result of mishandling or misuse.
Shipment Damage / Error
Inspect your shipment thoroughly upon delivery and report any damage or errors within 5 days of receipt of package.
  • Damaged Merchandise – Carriers will not permit claims after 5 days. Email images of product damages, manufacturer box, outer shipping carton, and shipping label to customerservice@carampsonline.com. We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Carrier requires recipient to retain all boxes, labels, and packing materials until the claim has been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval.
  • Errors - Maintain copy of packing slip and shipping cartons while we correct the error.